Private Duty Aides

Privacy Policy

Last updated May 12, 2026

Private Duty Aides LLC (“Company,” “we,” “us,” or “our”) operates the website privatedutyaides.com and communicates with clients and prospective clients via SMS/text message, phone, and email. This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number when you submit a contact or booking form
  • Care-related information you share when requesting services
  • Communications you send to us by phone, email, or text message

We also collect certain information automatically when you visit our website, including IP address, browser type, pages viewed, and referring URLs, via standard web analytics tools.

2. SMS / Text Messaging

By providing your phone number and opting in to receive text messages from Private Duty Aides, you consent to receive SMS/MMS messages including appointment confirmations, care updates, and informational messages related to our services. Message frequency varies. Message and data rates may apply.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. To re-subscribe, reply START.

Help

Reply HELP to any text message for assistance, or contact us at info@privatedutyaides.com or (475) 264-4830.

No Third-Party Sharing of SMS Data

We do not sell, rent, share, or disclose your phone number or SMS opt-in data to any third party for their marketing purposes. Your phone number is used solely to communicate with you about services you have requested or expressed interest in from Private Duty Aides.

3. How We Use Your Information

  • To respond to your inquiries and provide home care services
  • To send appointment reminders, care coordination updates, and service information via SMS, phone, or email
  • To improve our website and services
  • To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist us in operating our business (e.g., scheduling software, CRM platforms such as GoHighLevel) under confidentiality agreements that prohibit them from using your data for their own marketing
  • Legal authorities when required by law or to protect our rights

Our CRM and communication platform (GoHighLevel) processes data on our behalf as a service provider and is not permitted to use your data for independent marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations, typically no longer than three (3) years after our last interaction, unless a longer period is required by law.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information. To exercise these rights, contact us at info@privatedutyaides.com.

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies for analytics and to improve user experience. You may disable cookies in your browser settings; some site features may not function properly if you do.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices: